MeKo was founded on the following guiding principles that bear equal weight. Over time, our belief in these principles has deepened and strengthened our resolve to earn your business and become
Your Janitorial Service Provider Of Choice

1. Establish long-term client relationships through SERVICE EXCELLENCE

At MeKo, Customer Service is not just a department that responds to routine inquires, nor is it a toll-free help-line for our products and services. Customer Service is our “Reason for Being”. Our growth strategy relies on long-term client relationships and hinges on the level of client satisfaction. Our staff is trained in MeKo’s Standards of Service and mindful of our Number One goal: to provide outstanding service in all our client dealings. We strive to deliver an all-around positive experience that exceeds your expectations. Beyond “Client Satisfaction”, we aim for “Client Delight” and pledge the following:

• Highest standards of integrity, realizing that our reputation is everything
• Close working relationships with clients – doing business with MeKo is easy
• Professional, yet highly personalized service with flexibility and availability
• Expert requirements definition and customized programs to fit clients’ needs
• Continually communicate with the clients and resolve issues promptly

2. Safeguard MEKO’s value proposition of TOTAL QUALITY COMMITMENT

At MEKO, quality is not the “general industry standard”, nor is it a collection of statistical data. We think of it as the degree of excellence measured against other similar entities. MeKo fully understands the importance of an immaculate environment since it quickly establishes a positive impression for customers and employees alike. But our concept of quality goes far beyond the end product. MeKo’s Total Quality Commitment (TQC) lies in the details and includes all aspects of our business: from the caliber of our staff, project planning and resource allocation, product selection, equipment condition to service execution, inspection, and client relations. We pledge our commitment to the following:

• Treat your business, facilities, and assets as if they were ours
• Uncompromising adherence to OSHA and client-specific safety regulations
• Fully licensed, insured, and bonded
• Qualified staff supported by skilled professional supervision and coaching
• Use EPA registered, environmentally safe cleaning products
• Exceed industry’s quality standards through MeKo’s TQC process
• Consistency and reliability: Job done right, the first time, on time, every time

3. Apply operational and service efficiencies to maintain COMPETITIVE EDGE

At MeKo, competitive pricing is not about engaging in price wars with industry rivals, nor is it about cutting corners on quality. Competitiveness is our ability to operate efficiently and productively in relation to other entities while maintaining the highest quality standards. We honor our clients’ expectations of third-party cost-efficiencies and take pride in our fair pricing code and methods. We do not need to engage in “bait and switch” tactics and promotional gimmicks to lure customers into a false sense of savings because we pledge to be competitive through sound business practices:

• Staff stability, continuing professional training, and partner network for additional resources
• Requirements definition and program specs and scheduling optimized for cost-efficiency state-of-the-art tools, labor-saving equipment, and volume-buying savings
• Staff involvement in “Best Practices” documenting work simplification techniques
• Management performance, efficient hierarchy and control tools to minimize overhead
• Achieve client delight to retain clients and earn referrals that reduce marketing costs