MeKo’s process for working with our clients involves a structured, tailor-made method that has six separate but integrated stages.

1. Initial briefing. We work together to define the client’s goals and needs and discuss the scope of the services required, hours of operation and preferred custodial schedules, relevant client rules and regulations to be observed, existing contractual obligations (if any), experience with service providers, specific likes and dislikes and any other considerations or issues pertaining to janitorial services.
   
2. Survey facilities. We carefully survey and inspect the client’s facilities to determine the work involved. This stage may be conducted during the initial briefing, or it may involve a separate scheduled visit depending on the scope of the project.
   
3. Proposal review. We prepare a thorough requirements definition and custom design optimal service programs and schedules to fit the client’s needs. This stage may require several iterations depending on the job complexities and cost considerations. We then deliver the proposal and review the details with the client. As needed, we will fine-tune and adjust the service program until the proposal is accepted.
   
4. Contract delivery and signing. The final contract we prepare will spell out the details of the agreement including a start date and goes into effect upon signing.
   
5. Service and inspection. Upon beginning the janitorial services, we will conduct our scheduled inspection and hold an informal and/or formal performance review session with the client as defined in our contract agreement. Any issues raised will be promptly resolved.
   
6. Ongoing review and fine-tuning. We will provide periodic reports as established in the agreement, and continue to fine-tune and upgrade services as required.